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Managed Services

We help you focus on your core business

Managed IT Services you can depend on – Sydney, Australia

DC Encompass is your trusted partner for managed IT services in Sydney, Newcastle and Wollongong. Whether you’re seeking to outsource your IT or change managed service provider (MSP), DC Encompass will devise a managed IT services solution that’s strong on support, management and value. DC Encompass partners with many of the biggest names in Information Technology, including Cisco, Dell EMC, Hewlett Packard Enterprise and Microsoft.

Our managed IT services value proposition


24 x 7 x 365 technical support


Flexible pricing options and contract terms


Sydney-based company using Australian IT resources


Competitive pricing on IT hardware, software licensing and professional services


Ongoing, proactive monitoring and advice on your IT environment and security


Our managed IT services are backed by service-level agreements (SLAs)

An overview of our managed IT services


Infrastructure management

We supply, support and manage (secure / patch / monitor) a broad range of on-premises IT hardware and software.

  • Desktop PCs / laptops / notepads / tablets
  • Firewalls (both hardware and software-based)
  • Servers
  • Storage arrays
  • Routers
  • Switches
  • Operating systems – Windows and Linux (patch management is one of our specialties)
  • Microsoft applications
  • All other software applications (we liaise on your behalf with the vendor/maintainer)

Backup and disaster recovery (DR)

DC Encompass can manage / maintain all your data backup and disaster recovery (DR) systems. We’re experienced in a wide range of data backup and disaster recovery (DR) technologies, including:-

  • Physical tape backups
  • Online backup services (eg. Veeam)
  • Cloud storage (eg. Microsoft Azure, AWS, Dropbox)
  • Storage area networks (SAN)
  • Virtualisation (backup / restore, continual backup, application resiliency and high availability clustering)
  • Co-location (cold, warm and hot failover modes)
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IT help desk

Our IT help desk services can be customised to suit your objectives and budget. We offer our clients a choice of two end-user support models: ongoing (proactive) and break/ fix (reactive). Regardless of the support model you choose, you’ll be impressed by the knowledge and efficiency of our IT help desk staff. Unlike some other companies providing managed IT services, our help desk is situated in Australia and staffed by local IT professionals.

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Network and security monitoring

We use various network and security monitoring tools to ensure that your networks (LAN, WAN, cloud, Wi-Fi) are optimised for high-performance and security. In addition to standard network monitoring, we also provide network performance assessments, which analyse bandwidth, throughput, latency, jitter and error rates.


Cloud management

Whether you’re with Microsoft Azure or Amazon Web Services (AWS), DC Encompass can manage / monitor your applications and resources in the cloud. We can also help you create compute resources, databases, firewalls and cloud storage environments.

For more information on Managed IT Support Services, please call our professional team in Sydney

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Complementary Managed IT Services Assessment

For growing companies who qualify, we offer a complimentary assessment. To apply complete the form below

dcencompass free assessment
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