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Managed IT Services you can depend on – Sydney, Australia
DC Encompass is your trusted partner for managed IT services in Sydney, Newcastle and Wollongong. Whether you’re seeking to outsource your IT or change managed service provider (MSP), DC Encompass will devise a managed IT services solution that’s strong on support, management and value. DC Encompass partners with many of the biggest names in Information Technology, including Cisco, Dell EMC, Hewlett Packard Enterprise and Microsoft.
Our managed IT services value proposition
24 x 7 x 365 technical support
Flexible pricing options and contract terms
Sydney-based company using Australian IT resources
Competitive pricing on IT hardware, software licensing and professional services
Ongoing, proactive monitoring and advice on your IT environment and security
Our managed IT services are backed by service-level agreements (SLAs)
An overview of our managed IT services
We supply, support and manage (secure / patch / monitor) a broad range of on-premises IT hardware and software.
- Desktop PCs / laptops / notepads / tablets
- Firewalls (both hardware and software-based)
- Storage arrays
- Operating systems – Windows and Linux (patch management is one of our specialties)
- Microsoft applications
- All other software applications (we liaise on your behalf with the vendor/maintainer)
Backup and disaster recovery (DR)
DC Encompass can manage / maintain all your data backup and disaster recovery (DR) systems. We’re experienced in a wide range of data backup and disaster recovery (DR) technologies, including:-
- Physical tape backups
- Online backup services (eg. Veeam)
- Cloud storage (eg. Microsoft Azure, AWS, Dropbox)
- Storage area networks (SAN)
- Virtualisation (backup / restore, continual backup, application resiliency and high availability clustering)
- Co-location (cold, warm and hot failover modes)
IT help desk
Our IT help desk services can be customised to suit your objectives and budget. We offer our clients a choice of two end-user support models: ongoing (proactive) and break/ fix (reactive). Regardless of the support model you choose, you’ll be impressed by the knowledge and efficiency of our IT help desk staff. Unlike some other companies providing managed IT services, our help desk is situated in Australia and staffed by local IT professionals.
Network and security monitoring
We use various network and security monitoring tools to ensure that your networks (LAN, WAN, cloud, Wi-Fi) are optimised for high-performance and security. In addition to standard network monitoring, we also provide network performance assessments, which analyse bandwidth, throughput, latency, jitter and error rates.
Whether you’re with Microsoft Azure or Amazon Web Services (AWS), DC Encompass can manage / monitor your applications and resources in the cloud. We can also help you create compute resources, databases, firewalls and cloud storage environments.
Complementary Managed IT Services Assessment
For growing companies who qualify, we offer a complimentary assessment. To apply complete the form below